Delivering for Veterans and Caregivers: Year One of the Dole Act

VA Budget and ModernizationHouse Veterans' Affairs Subcommittee on Oversight and Investigations · 2026-03-04 · 119th Congress
The House Veterans' Affairs Subcommittee on Oversight and Investigations held this hearing to review the Department of Veterans Affairs' progress, more than a year after enactment, implementing the Senator Elizabeth Dole 21st Century Veterans Healthcare and Benefits Improvement Act, a bipartisan law covering health care, caregiver support, education, and homelessness programs. Begins at 0:53:19
Transcript
Highlights

Title

Oversight of VA's Year-One Implementation of the Dole Act

Purpose

The House Veterans' Affairs Subcommittee on Oversight and Investigations held this hearing to review the Department of Veterans Affairs' progress, more than a year after enactment, implementing the Senator Elizabeth Dole 21st Century Veterans Healthcare and Benefits Improvement Act, a bipartisan law covering health care, caregiver support, education, and homelessness programs. Members questioned VA and Veterans Benefits Administration witnesses on missed deadlines, unfilled pay-waiver authorities, and workforce cuts, while a GAO official reviewed open recommendations on community care staffing and caregiver mental health support. Begins at0:53:19

Who spoke

Chair Jen Kiggins (R-VA)0:53:19: Opened by noting 55 of 72 Dole Act sections are in progress0:56:35, with Section 106 (dental pilot, expires Jan. 2027) only in its first phase0:57:00 and Section 143 (rural ambulance costs, sunsets Sept. 2026) not fully implemented0:57:30; later pressed O'Toole on caregiver mental health grant funding1:19:55 and physician pay-cap waivers1:21:49.

Ranking Member Delia Ramirez (D-IL)0:59:01: Said homeless service providers are receiving $85/day instead of the $128/day authorized despite VA's promise implementation would be "turning on a light switch"1:01:131:01:39; cited VA data showing 26,000 cut positions, 71% of which were filled as of 2025/2026, including roughly 3,000 nurses, 800 social workers, 300 psychologists and over 1,000 physicians1:04:261:04:53; noted Hampton VA Medical Center lost the most positions nationally (733) and Chicago's Jesse Brown/Hines facilities lost 7171:05:23; said net agency-wide losses reached 30,000 employees1:05:44.

Dr. Thomas O'Toole, VHA Acting Assistant Under Secretary for Health, Clinical Services1:07:34: Reported 25 of 72 sections fully implemented1:08:53 and highlighted community care, non-institutional care, and homeless per diem expansions1:09:191:09:49; later confirmed VHA has requested zero Section 142 pay-cap waivers so far1:25:08 and cited a projected national shortage of 90,000 health workers over the next decade1:38:10.

Ms. Sharon Silas, GAO Director, Health Care1:12:33: Said community care has tripled in size in a decade and now represents 42% of VA appointments, with two of three 2020 recommendations still open1:13:231:13:49; noted roughly 98,000 caregivers are in VA's caregiver support program and preliminary GAO findings show VHA lacks full performance-management practices for that program1:16:091:17:00.

Mr. Kenneth Smith, VBA Executive Director of Education Service1:18:33: Described education-benefit outreach as primarily website- and email-based plus VSO partnerships1:18:33; said VA is still developing the Section 302 outreach grant rule for state/tribal partners1:30:30.

Dr. Mark Koeniger, VHA Acting Assistant Under Secretary for Health, Patient Care Services1:21:14: Said the virtual caregiver support program has logged almost 29,000 encounters covering over 4,300 unique caregivers1:21:141:21:49; later clarified that clinicians providing direct patient care were not permitted to take the deferred resignation program1:38:46 and discussed home- and community-based services covering roughly 600,000 veterans1:43:09.

Rep. Aumua Amata Radewagen (R-AS)1:30:17: Asked Smith about barriers to Section 302 implementation1:30:30 and asked Silas whether GAO believes VA can meet the law's deadlines, which Silas said she could not confirm1:32:181:32:26.

Rep. Tim Kennedy (D-NY)1:32:57: Detailed shifting VA staffing-cut figures under Secretary Collins (2,400, then 80,000, then 30,000)1:33:28; said Buffalo VA cut about 100 health care positions on Dec. 14, including three physicians, two nurses, two psychologists, and 11 EKG technicians1:35:161:35:39; cited a 2024 OIG report linking scheduling delays and staffing shortages to at least one veteran death1:36:04.

Rep. Keith Self (R-TX)1:39:56: Questioned whether VA's home-health fee schedule changes were an impoundment1:39:56; said reimbursement rate cuts for home health aide/homemaker services could reduce payments up to 43% in rural Texas1:42:06; pressed O'Toole on who would be held individually accountable for implementation1:43:47.

Rep. Juan Ciscomani (R-AZ)1:45:10: Noted he helped introduce the Dole Act1:45:10 and pressed witnesses on how VHA prioritizes which veterans are served first and how progress is measured1:46:531:49:23.

Key moments

Section 142 pay-cap waivers: VHA has requested zero of the 300 available physician pay waivers despite the authority, which Ramirez said contradicts Secretary Collins' testimony to the full committee that VA lacks authority to raise physician pay1:25:081:25:36.

Ramirez said 26,000 positions were cut VA-wide, with 71% filled as of 2025/2026 (not "COVID-era vacancies" as VA claimed), including ~3,000 nurses, 800 social workers, 300 psychologists, and over 1,000 physicians1:04:261:04:53.

Hampton VA Medical Center (Kiggins' district) had the most position cuts of any facility nationwide at 733; Jesse Brown and Hines VA facilities in Chicago (Ramirez's district) lost 7171:05:23.

Kennedy detailed a Dec. 14 cut of ~100 Buffalo VA health positions, including three physicians, two psychologists, and 11 EKG technicians, tied to a 2024 OIG finding that staffing shortages contributed to at least one veteran death1:35:161:36:04.

Self said fee schedule changes could cut home health aide/homemaker reimbursement by up to 43% in rural Texas; O'Toole did not directly answer whether this improves veterans' access to home care1:42:061:42:35.

Homeless grant per diem rate: providers are receiving $85/day versus the $128/day Congress authorized, which Ramirez said has driven community providers out of the GPD program1:01:391:02:08.

GAO's Silas said the community care program has tripled in size over a decade and now accounts for 42% of VA appointments, with two of three 2020 GAO recommendations on staffing still open1:13:231:14:19.

Kiggins said 55 of 72 Dole Act sections are in progress, but Section 106 (dental pilot) and Section 143 (rural ambulance costs) face near-term expiration with incomplete rollout0:56:350:57:30.

O'Toole said VA is on the cusp of posting several provisions to the Federal Register within "weeks to a month or two," while Ciscomani said members on both sides are "running impatient" on implementation1:50:211:48:17.

Ramirez said she is seeking clarification after O'Toole's claim that no direct-care clinicians took deferred resignation, noting VA's own data shows two Buffalo nurses did so2:00:55.

Metadata

CommitteeHouse Veterans' Affairs Subcommittee on Oversight and Investigations
Chamber / CongressHouse · 119th Congress
Date2026-03-04
TypeHearing
Witnesses
Dr. Thomas O'Toole — Acting Assistant Under Secretary for Health for Clinical Services, Veterans Health Administration, U.S. Department of Veterans Affairs
Dr. Mark Koeniger — Acting Assistant Under Secretary for Health for Patient Care Services, Veterans Health Administration, U.S. Department of Veterans Affairs
Mr. Kenneth Smith — Executive Director of Education Service, Veterans Benefit Administration U.S. Department of Veterans Affairs
Ms. Shannon Silas — Director, Health Care, U.S. Government Accountability Office
Ms. Sharon Silas — Director, Health Care, U.S. Government Accountability Office
Videoyoutube
Transcript185 caption blocks · 11,125 words · 2:02:04 runtime
EventCongress.gov 119000